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Account and Billing

Accounts, plans, Stripe billing, cancellation, beta access, and subscription status.

18 answers

TradingView Access

Ultimate access, usernames, provisioning, free publications, and Discord.

6 answers

Chart and Indicators

BTC/USDT chart controls, presets, market views, Volume Profile, and Candle Insights.

7 answers

Strategies and Automation

Strategy Tester, historical results, TradingView alerts, and verified webhook workflows.

5 answers

Referral Rewards

Current referral attribution and the Coming Soon reward-accounting roadmap.

2 answers

Technical Issues

Loading, browser, authentication, market-data, portal, and provisioning troubleshooting.

5 answers

Knowledge base

Browse every support topic

Answers are deep-linkable, keyboard operable, and connected to the relevant product or tutorial.

Account and Billing

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TradingView Access

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Chart and Indicators

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Strategies and Automation

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Referral Rewards

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Technical Issues

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Get to the right answer quickly

Account and Billing

TradingView Access

Chart and Indicators

Strategies and Automation

Referral Rewards

Technical Issues

Browse every support topic

Account and Billing

How do I create an account?

What if I cannot sign in or forgot my password?

Where can I compare plan differences?

Which payment methods and providers are supported?

Can I choose monthly or annual billing?

How do I manage billing or cancel?

Why does my subscription status look wrong?

Why is there no Premium trial during beta?

When is my card charged after the Premium trial?

How do I cancel before the trial ends?

How is trial eligibility decided?

Does Ultimate have a trial?

How long does the Ultimate beta discount last?

Does my Ultimate discount survive beta ending?

What is the 48-hour satisfaction-request window?

How do I report a billing dispute?

How do I request privacy access, correction, or deletion?

Can I share my account?

TradingView Access

What do I need to use invite-only scripts?

Where do I submit or edit my TradingView username?

How long does invite-only provisioning take?

Why is an invite-only script not visible?

How do Free and Open Source publications work?

Is premium Discord access still active?

Chart and Indicators

Which market does the web platform cover?

How do I change timeframe, zoom, or pan?

How do indicators, oscillators, and presets work?

What are Market Health and Market Health Lite?

Where are Whale Feed and Time Series?

How do Volume Profile and Candle Insights differ?

Can I use the chart on mobile or tablet?

Strategies and Automation

How do I open Strategy Tester?

How should I interpret backtest results?

Do the TradingView scripts support alerts?

Which scripts are webhook-ready?

Does YinYang execute trades or custody funds?

Referral Rewards

How do referral statistics work?

Why is there no Reward Credit balance yet?

Technical Issues

What should I try when a page will not load?

Which browsers are supported?

How do I report authentication or chart-data errors?

What if Stripe Portal or TradingView provisioning fails?

How quickly will support respond?